"The goal, as a company, is to have customer service that is not just the best, but legendary."
Sam Walton, Founder of Wal-Mart.
Amaze, astound and astonish your customers with exceptional customer service. We all know that customers can be difficult, but have you asked "why are they being difficult?" Nollett Business Solutions can help your business provide exceptional customer service by training your staff how to exceed your customer expectations.This is not rocket science, but put into practice, your business will succeed in having a higher customer retention rate, a higher spend per customer and generally more business through recommendations and referrals.
In essence you get four types of customers:-
High maintenance / Low value Low maintenance / Low value
High maintenance / High value Low maintenance / High value
A high maintenance / low value customer ideally needs to be converted to a low maintenance high value client. Nollett Business Solutions offer bespoke training sessions to where we can train your staff how to deal with difficult clients, customer recovery and learn how to exceed your customer expectations every time.
Customers are the success of every business. If you need some assistance on customer service, please talk to us.
"Keith realy understood our business staright away. I thought that we were unique, but that doesn't appear to be the case. Having some clear guidelines to work to now, I am convinced that we'll win the customer service battle that we have always faced."