N`Hance - Exceeding Customer Expectations

N`Hance - Exceeding Customer Expectations

"The goal, as a company, is to have customer service that is not just the best, but legendary."
Sam Walton, Founder of Wal-Mart.
 
Amaze, astound and astonish your customers with exceptional customer service. We all know that customers can be difficult, but have you asked "why are they being difficult?"  Nollett Business Solutions can help your business provide exceptional customer service by training your staff how to exceed your customer expectations.This is not rocket science, but put into practice, your business will succeed in having a higher customer retention rate, a higher spend per customer and generally more business through recommendations and referrals.
 
In essence you get four types of customers:-Exceeding Customer Expectations
 
High maintenance / Low value          Low maintenance / Low value
High maintenance / High value         Low maintenance / High value
 
A high maintenance / low value customer ideally needs to be converted to a low maintenance high value client. Nollett Business Solutions offer bespoke training sessions to where we can train your staff how to deal with difficult clients, customer recovery and learn how to exceed your customer expectations every time.
 
Customers are the success of every business. If you need some assistance on customer service, please talk to us.
 
 
 
"Keith realy understood our business staright away. I thought that we were unique, but that doesn't appear to be the case. Having some clear guidelines to work to now, I am convinced that we'll win the customer service battle that we have always faced."

Executive Development

Work with and learn from some of the best minds in international business, benefiting at first hand from their unique and practical research.

Executive Coaching

Our flexible executive coaching is performed on a one-to-one basis, providing an invaluable source of support for managers and board members alike.

Leadership Development

Enhance the quality of leadership within your organisation by developing the abilities and attitudes of individuals using our proven programs.

Management Audit & Potential Assessment

We can perform an internal management audit defining your organisations' capabilities and provide assessments that enable you to manage performanc